Questions & Answers
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Ordering
Do I need to create an account to place an order?
No, you don't need to create an account to place an order on our website. You can check out as a guest.
Where can I find the tracking information for my order?
You will receive a confirmation email with tracking information once your order is shipped. You can also log in to your account (if you created one) to track your order status.
What exactly happens after ordering?
After placing your Electramaxpro phone case order, you'll receive a confirmation email with all the details. Your order will then be processed and shipped, with notification emails along the way. You can expect your phone case to arrive within the chosen shipping timeframe and can track it using a provided number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and most debit cards with a valid CVV code.
Can I modify my order after it's been placed?
Unfortunately, we cannot modify orders once they are submitted due to our fast processing times. However, if you need to make changes, you can contact us immediately at contact@electramaxpro.com, and we'll do our best to accommodate your request if the order hasn't been processed yet.
How long do I have to return an order?
Electramaxpro's return policy allows you to return your phone case within 30 days of receiving it, if it's unused, unworn, and in original packaging. For a smooth return process, contact them at contact@electramaxpro.com to initiate the return and get further instructions.
Products
What types of phone cases do you offer?
We offer a wide variety of phone cases for different phone models, including Iphone, Samsung, Google Pixel & Oneplus case types you offer, e.g., snap-on cases, wallet cases, etc..
Will the case interfere with my phone's buttons or charging port?
No, our phone cases are designed to fit your specific phone model perfectly, ensuring all buttons, ports, and functions are easily accessible.
Can the country receiving the shipment be different than the country of purchase?
Electramaxpro's Shop Policy doesn't clarify international shipping. They might only ship within the US, in which case the receiving country must match the purchase country. However, it's possible they offer international shipping with additional details on their website or by contacting them directly at contact@electramaxpro.com.
Are your phone cases durable?
Absolutely! Our phone cases are made with high-quality materials to protect your phone from scratches, bumps, and everyday wear and tear.
Do your phone cases come with screen protectors?
Not all our phone cases come with screen protectors. We recommend checking the product description on the specific case you're interested in to see if it includes a screen protector.
Will you restock items indicated as “out of stock?”
Electramaxpro doesn't explicitly state their restocking policy in this FAQ. However, if you see an item you want that's out of stock, you can always contact them at contact@electramaxpro.com to inquire about restocking possibilities.
Shipping & Returns
How long does shipping take?
Shipping times vary depending on your location and chosen shipping method. You will see the estimated delivery timeframe during checkout.
Do I have to pay for return shipping?
Yes, you are responsible for the cost of return shipping. We recommend using a trackable service with proof of delivery for your own records.
What exactly happens after ordering?
After placing your Electramaxpro order, you'll get a confirmation email with details. They'll process and ship your order, sending notifications along the way. Expect your phone case within the chosen timeframe and track it with a provided number.
What is your return policy?
We offer a 30-days return policy for unused and unworn phone cases. Please visit our Return & Refund Policy page for complete details on eligibility and return procedures.
How long does it take to process a refund?
Once we receive and approve your returned item, we will process a full refund to your original payment method within 30 business days. Please note that it may take additional time for your bank to post the refund to your account.
How do I subscribe to the newsletter?
Electramaxpro doesn't currently offer information on subscribing to a newsletter on their Shop Policy or Legal Notice. You can check their website for a signup form or contact them at contact@electramaxpro.com to inquire about newsletter subscriptions.